Customer service

Contact us

A question about a product, an order to follow up, a partnership to propose: choose how to reach us and we'll get back to you as soon as possible.

To save time

What would you like to talk about?

Pick a topic and we'll take you to the form with the subject already filled in.

Before you write

Frequently Asked Questions

The questions our customers ask most often. Tap a question to read the answer; if yours isn't here, use the form.

Go to the form
How can I track my shipment?

When your order ships you'll receive a confirmation email with a tracking link: use it to follow your delivery. Costs and delivery times are on the Shipping.

Where can I find information about product ingredients?

Each product page lists ingredients, allergens and features. If you need anything else, contact us and we'll give you every detail.

Where do your products come from?

The products sold on Siculiani are a selection of excellent products from Sicily and all of Italy. We trust our suppliers, the quality of their products and the way they work.

Can I sell my products on Siculiani?

If you are a direct producer and want to bring your work to an international audience, contact us: we'll look at the opportunities and ways of working together.

Do you offer discounts for bulk quantities?

We offer a dedicated discount for Solidarity Purchasing Groups on non-promotional items, once a minimum threshold is reached. For promotions, keep an eye on our special offers or subscribe to our newsletter.

Contact form

Write to us, we'll get back to you

All we need is your name, email and message. If you're writing about an order, add the order number: it speeds things up.

  1. Fill out the formFields marked with an asterisk are required.
  2. We read your messageIt goes straight to customer service.
  3. We reply by emailAs soon as possible, to the address you give us.

The shop

Come and see us in Giarre

Siculiani also has a real shop: you'll find it at Corso Italia 31, Giarre, at the foot of Mount Etna.

Directions